You will need to type order number and email address (associated to your order).
Follow the simple steps to submit the request. Our customer care team will review and approve it. You'll then receive a confirmation email with the instructions to ship your items.
Please obtain a valid proof of postage and hold onto it until you receive your refund.
We’ll process your return within 4-9 days upon receipt of your order. Please allow up to 14 days for refunds to show in your account from when we receive your return.
All refunds will be issued to the original method of payment and in the original tender currency and to the original payment method.
How do I exchange an item?
We make exchanges very easy. Go to Returns Center and insert your email and order number. Choose what item you want to exchange and select "I want to exchange it" as a Reason. Write the details for your exchange (new size, color, etc) and submit the request
If you need help please write us to firstname.lastname@example.org
Quality guarantee If an item received is faulty or was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us on email@example.com
What you can't send back
Some items are non-cancelable and non-refundable:
Any goods which have been specially commissioned, customised or personalised to order cannot be returned unless faulty.
Anything that’s made to your specific requirements is personalised or otherwise can't be resold due to a bespoke element
Creative pieces that are specially commissioned when you place an order, like art, dresses, sculpture.
Personal items sold with a hygiene seal (like earrings, cosmetics or underwear) where the seal is broken.
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
For hygiene reasons we cannot offer refunds on pierced jewellery, cosmetics and swimwear/underwear. This does not affect your statutory rights.